Privacy Policy

Introduction

Welcome to Kinectiv Sport + Health. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy ("Policy") explains how personal information is collected, used, disclosed, and secured by Kinectiv Sport + Health ("Company", "we", or "us") when you ("you", "your", "user") access our website at www.kinectiv.ca (the "Site"). If you do not agree to the terms of this Policy, please do not use the Site.

We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. We encourage you to review this Policy from time to time to make sure that you understand how any personal information you provide will be used. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

What Is Personal Information?

"Personal information" means information that specifically identifies an individual, such as a name, address, telephone number, mobile number, email address, date of birth, credit card number, and social security number. Personal information does not include "aggregate information," which is data we may collect about the use of the Site or about a group or category of users, from which individual identities or other personal information have been removed. This Policy in no way restricts or limits our collection and use of aggregate information.

How Do We Collect Information, and What Types of Information Do We Collect?

We collect several types of personal information about you in a number of ways when you visit or use the Site:

Active Collection:
We collect certain information when you voluntarily provide it, such as when you send us an email, create an account, subscribe to a newsletter, participate in a community forum or chat room, make a purchase, receive customer or technical support, or participate in contests, sweepstakes, events, or promotions. This information may include various types of personal information. Additionally, we may also collect demographic information such as your age, gender, country and zip code of residence, recent purchases, and preferences. This demographic information may be associated with your personal information.

Passive Collection:
When you use the Site, some information is also automatically collected, such as Internet Protocol (IP) address, operating system, browser type, address of a referring website, and activity on the Site. We treat this information as personal information if we combine it with or link it to any of the personal information mentioned above. Otherwise, it is used in the aggregate only.

We may also automatically collect certain information and monitor user activity through the use of "cookies" (including persistent and/or session cookies) or web beacons (also known as web bugs, pixel tags, tracking pixels, or clear gifs) on the Site. If you wish to block, erase, or be warned of cookies on the Site, please refer to your browser settings. However, if you choose to remove or reject cookies, this could affect certain features on the Site.

How Do We Use the Personal Information We Collect?

We use personal information we collect through the Site for the purposes described in this Policy or elsewhere on the Site, such as to:

  • Provide and maintain our services
  • Process transactions and send you related information, including purchase confirmations and invoices
  • Communicate with you, including sending you updates, marketing communications, and other information
  • Improve our website and services by analyzing how you use them
  • Ensure the security of our website and services
  • Respond to your inquiries and provide customer support
  • Deliver targeted advertisements and marketing communications
  • Monitor and analyze trends, usage, and activities on our Site

If you no longer wish to receive communications from us, you may opt out by following the instructions in those communications or by contacting us at info@kinectiv.ca.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Policy. We may share your information with:

  • Service providers who assist us in operating our website and services
  • Third-party partners for marketing purposes, with your consent
  • Law enforcement or government agencies if required by law
  • In connection with a merger, acquisition, or sale of all or a portion of our assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no security measures are perfect or impenetrable.

Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request the correction of inaccurate personal information
  • Request the deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw your consent at any time

To exercise these rights, please contact us at info@kinectiv.ca.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Kinectiv Sport + Health
Email: info@kinectiv.ca
Address: 200-20395 Lougheed Hwy, Maple Ridge, BC V2X 2P9
Phone: 604-465-4263